Privacy Policy
Effective date: April 3, 2023
Privacy Policy
Effective Date: April 3, 2023
Last Updated: June 8, 2026
The F* It Team Inc., doing business as Frontdoor (“Frontdoor,” “we,” “us,” or “our”), is a real estate acquisitions company. We work with homeowners, property owners, real estate agents, investors, title companies, contractors, service providers, and related parties to evaluate, purchase, assign, finance, market, and close real estate transactions.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit usefrontdoor.com, contact us, submit a form, call or text us, communicate with our team, or otherwise interact with Frontdoor.
By using our website or communicating with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that helps us communicate with you, evaluate real estate opportunities, make offers, manage transactions, and improve our services.
This may include:
- Name
- Phone number
- Email address
- Mailing address
- Property address
- Property details
- Ownership or transaction-related information
- Photos, documents, notes, or files you provide
- Communication history, including calls, texts, emails, form submissions, and appointment details
- Information related to offers, contracts, title, closing, financing, or assignment activity
- Website usage data, such as pages viewed, referring links, device information, browser type, IP address, and cookie data
Some property-related information may come from public records, real estate listing platforms, data providers, agents, marketing partners, or other third-party sources.
We do not intentionally collect demographic information unless it is needed for a lawful real estate transaction, compliance requirement, or legitimate business purpose.
2. How We Collect Information
We may collect information in the following ways:
Information You Provide Directly
You may provide information when you:
- Fill out a form on our website
- Request an offer
- Check an SMS consent box
- Call, text, email, or message us
- Schedule an appointment
- Submit property information
- Send photos, documents, or other transaction-related materials
- Work with us on a real estate transaction
Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information through cookies, tracking pixels, analytics tools, advertising tools, and similar technologies.
Information From Third Parties
We may receive information from third-party sources, including:
- Public property records
- Real estate data providers
- Listing platforms
- Lead providers
- Agents, brokers, wholesalers, investors, contractors, title companies, lenders, attorneys, or other transaction participants
- Advertising and analytics platforms
3. How We Use Information
We use information to operate Frontdoor and support our real estate acquisition activities.
This may include using information to:
- Contact you about a property or potential transaction
- Respond to inquiries
- Schedule appointments
- Make, review, or revise real estate offers
- Evaluate property condition, value, marketability, and transaction options
- Communicate by phone, text message, email, voicemail, or other channels
- Send updates, reminders, follow-ups, or transaction-related messages
- Manage contracts, assignments, title, closing, financing, or related documents
- Coordinate with agents, sellers, buyers, investors, title companies, contractors, attorneys, and other service providers
- Improve our website, marketing, operations, and customer experience
- Prevent fraud, enforce agreements, maintain records, and comply with legal obligations
4. Text Messages and Phone Communications
If you provide your phone number and choose to receive text messages from Frontdoor, we may send text messages about your property inquiry, appointments, offers, follow-up, transaction updates, and responses to your requests.
Message frequency varies. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. You may request help by replying HELP.
Consent to receive text messages is not required as a condition of purchasing or selling property.
Frontdoor does not share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
We may share information with service providers only as needed to operate our messaging services, support our business, comply with law, or complete real estate-related transactions.
We may keep records of communication consent, opt-outs, and message history to comply with legal requirements, honor communication preferences, and prevent unwanted messages.
5. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, advertising tools, and similar technologies to understand how visitors use our website, improve our services, and connect with potential sellers, agents, buyers, and partners.
These tools may help us:
- Measure website traffic
- Understand which pages users visit
- Improve website performance
- Show relevant ads
- Retarget website visitors with Frontdoor-related advertising
- Measure the effectiveness of our marketing
You may be able to control cookies through your browser settings. Blocking cookies may affect how certain parts of the website function.
6. How We Share Information
We do not sell your personal information to other real estate acquisition companies.
We may share information when reasonably necessary to operate our business, evaluate real estate opportunities, complete transactions, or comply with legal obligations.
This may include sharing information with:
- Frontdoor team members and affiliated companies
- Real estate agents, brokers, buyers, investors, or transaction partners
- Title companies, escrow officers, attorneys, lenders, contractors, inspectors, and other service providers
- Software, hosting, CRM, communications, analytics, advertising, and data vendors
- Government agencies, courts, regulators, law enforcement, or other parties when required by law
- Parties involved in a business transfer, merger, sale, restructuring, or similar transaction
We may also share property-related information with potential buyers, assignees, investors, contractors, or partners when evaluating, marketing, assigning, purchasing, or closing a real estate transaction.
Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes.
7. Data Security
We take reasonable steps to protect the information we collect from unauthorized access, disclosure, misuse, alteration, or loss.
However, no website, database, communication system, or electronic storage method is completely secure. We cannot guarantee absolute security.
If we become aware of a data breach that affects your information, we will take reasonable steps to investigate, respond, notify affected parties when legally required, and post updates if appropriate.
8. Data Retention
We retain information for as long as reasonably necessary to operate our business, communicate with you, evaluate real estate opportunities, complete transactions, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.
For completed transactions, we may retain relevant records for longer than one year if needed for legal, tax, accounting, compliance, title, contract, or business recordkeeping purposes.
We may also retain limited contact and communication records after an opt-out or deletion request so we can honor your communication preferences and avoid contacting you again.
9. Your Choices and Rights
You may request that we update, correct, or delete certain personal information we maintain about you.
To make a request, contact us at:
Please note that we may not be able to delete all information if we need to retain it for legitimate business, transaction, compliance, legal, fraud prevention, recordkeeping, or communication preference purposes.
You may opt out of text messages by replying STOP. You may also contact us directly to request that we stop contacting you.
10. Children’s Privacy
Frontdoor does not knowingly collect personal information from children under 13. Our website and services are intended for adults and parties involved in real estate transactions.
If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
11. Third-Party Links
Our website may contain links to third-party websites, tools, forms, platforms, or services. We are not responsible for the privacy practices, policies, or content of third-party websites.
You should review the privacy policies of any third-party websites or services you use.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our website or continued communication with Frontdoor after updates are posted means you accept the revised Privacy Policy.
13. Contact Us
For questions about this Privacy Policy or to make a privacy-related request, contact us at:
Frontdoor
The F* It Team Inc. DBA Frontdoor
Website: usefrontdoor.com
Email: info@usefrontdoor.com